![]() If you can't find your Apple ID or reset your password, you'll lose access to your account and might be unable to use or reactivate your device. If you forget your password, you can reset it from your device or your Apple ID account page. If you forget your Apple ID, we can help you find it. Your Apple ID is the account that you use to sign in to all Apple services. Usually, your Apple ID is your email address. ![]() I would recommend you use this article to help troubleshoot the issue. It sounds like it may be Activation Lock. If I understand correctly, you are entering your Apple ID and password and it is not correct.
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